This Privacy Policy explains how LeftLot Pvt. Ltd. ("LeftLot", "we", "us") handles personal information when you use leftlot.com and related services (the "Platform"), an online marketplace where businesses in India buy and sell surplus and dead inventory. By using the Platform you agree to this policy. We process personal data in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.
1. Information We Collect
| Category | What we collect |
|---|---|
| Account details | Name, email address, mobile number, password (stored hashed, never in plain text), and sign-in identity from Google or LinkedIn if you choose those options. |
| Business and verification details | Company name, city, state, office address, GST number and PAN, which we use for KYC and business verification. If you add team members to a seller account, we also collect their email addresses. |
| Listings and transactions | Inventory listings you create (descriptions, quantities, prices, photos, documents), offers you make or receive, and related order and inspection activity. |
| Messages | Messages exchanged with other users through the Platform, and conversations with our chat assistant. |
| Contact requests | Name, email, phone number and message you send through the Contact form. |
| Technical data | IP address, browser type, device information, pages viewed and timestamps, collected through server logs and your browser's local storage (used to keep you signed in). |
2. How We Use Your Information
- Create and secure your account, verify your identity and your business
- Publish your listings and connect buyers with sellers
- Process offers, inspections, and transaction-related communication
- Send transactional emails such as verification, offer and listing notifications
- Answer support and contact requests, including through the chat assistant
- Detect fraud, enforce our terms and keep the Platform safe
- Comply with legal obligations, including tax and record-keeping requirements
- Improve the Platform
We do not sell your personal information.
3. What Other Users See
Your PAN and other KYC verification details are used only to verify your business. They are not shown to other users and can be viewed only by authorised LeftLot administrators.
Listing content, including photos, is visible to visitors of the Platform. Your contact details and company information are shared with a counterparty only as needed to carry out a transaction or verification on the Platform. Do not put sensitive personal information in listing descriptions or images.
4. Who We Share Information With
We share information only with service providers who help us run the Platform, and only as needed for that purpose. These providers fall into the following categories:
- Hosting, database and storage providers — to host the Platform and securely store account data, listings and uploaded files
- Authentication providers — to sign you in, including Google or LinkedIn if you choose to sign in with them
- Email delivery providers — to send verification, notification and other transactional emails
- AI service providers — to process the messages you type into our chat assistant and generate replies. Do not enter sensitive personal data into the chat.
These providers may use your information only to provide their service to us, and are required to protect it.
We may also disclose information when required by law, court order or a government authority, to protect the rights and safety of LeftLot and its users, or in connection with a merger, acquisition or sale of assets, in which case we will require the recipient to honour this policy.
Some of these providers store data outside India. Where that happens, we rely on providers that apply appropriate security safeguards.
5. Cookies and Local Storage
We use browser local storage and similar technologies that are necessary to keep you signed in and remember basic preferences. We do not use them for advertising. You can clear them at any time in your browser settings, though you may need to sign in again.
6. Data Retention
We keep personal information for as long as your account is active and as needed to provide the Platform. After you delete your account we remove or anonymise your data, except where we must keep records for legal, tax, dispute-resolution or fraud-prevention reasons.
7. Security
We use industry-standard safeguards, including encrypted connections (HTTPS), hashed passwords and access controls on our database. No system is completely secure, so we cannot guarantee absolute security. Please use a strong, unique password and keep it confidential.
If a personal data breach affects you, we will notify you and the Data Protection Board of India as required by law.
8. Your Rights and Choices
Under applicable law you may:
- Access the personal information we hold about you
- Correct or update inaccurate information (most of it can be edited from your profile)
- Request erasure of your personal information and account
- Withdraw consent for processing that relies on consent
- Nominate another person to exercise your rights on your behalf if you are unable to
- Raise a grievance about how your data is handled
You may withdraw your consent at any time by writing to the Grievance Officer below. Withdrawing consent, or choosing not to provide information we need (for example, business verification details), may mean we can no longer provide some or all of the Platform's services to you. It does not affect processing we did before you withdrew, or processing we must continue for legal reasons.
9. Grievance Officer
For any complaint or query about your personal information, or to exercise the rights above, contact our Grievance Officer:
Aashvi Maniar
Grievance Officer, LeftLot Pvt. Ltd.
Email: amaniar@leftlot.com
We may need to verify your identity first. We will acknowledge your complaint promptly and aim to resolve it within one month of receiving it. If you are not satisfied with our response, you may approach the Data Protection Board of India once it is constituted and accepting complaints.
10. Children
The Platform is for businesses and is not directed at anyone under 18. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.
11. Third-Party Links
The Platform links to third-party sites such as our social media pages. We are not responsible for their privacy practices; please read their policies.
12. Changes to This Policy
We may update this policy from time to time. The "Last updated" date above shows the latest version. If we make significant changes we will notify you on the Platform or by email. Continued use after an update means you accept the revised policy.
13. Contact Us
LeftLot Pvt. Ltd.
General queries: info@leftlot.com
Privacy grievances: amaniar@leftlot.com
Website: leftlot.com